Once we receive your payment, your order information will be emailed to your email address within minutes. If you don’t receive such email in 24 hours, please contact us via our support center, we will check your order in our system and sync your purchase then you can access the downloaded dashboard by accessing My Dashboard / Single purchase or My Dashboard / Membership Download.
Refund – 30 days, no question asked
If you’re not happy with our product or support, you can ask for the refund within 30 days, No Question Asked. Once the refund request is sent, you will get a full refund. To request a refund please submit a request that contains your Transaction ID.
Please notice that any fee you paid for installation and customization services won’t be refunded. Refund policy also won’t be applied for Membership fee either. Once you purchase a membership plan of Venus theme, you will not receive the refund for any reason.
Moreover, please notice that refund policy won’t be applied for discounted and sale off items under no circumstance
We guarantee our products up-to-date with the latest version of Magento. VenusTheme provides free upgrades for products customers bought. When any upgrade is available, you can download it from each download category section. We will inform the availability of the upgrade via our social channels: Twitter,Facebook. Without prejudice to all the aforementioned, we shall bear no liability for product incompatibility with any of the future versions.
1. VenusTheme provides free technical support for purchased theme and extension via ticket system. In general, this support is not available for FREE products.
2. For the product installation,VenusTheme asks buyers to refer to the installation instructions given in the product documentation.
3. In the case of extensions defects that do not result from any fault of the buyer’s and which have not been reasonably apparent during checking of the system requirements and testing before the purchase even under compliance with the required diligence, support will be free of charge.
4. Support is available for any theme purchased from VenusTheme for a year after the purchase date, or as long as the annual subscription is renewed. Support includes the rectifying of issues arising from packaged theme features, bug fixes, and basic usage questions. We do not provide support for our FREE themes.VenusTheme does not offer support for VenusTheme itself (default modules of Magento) or does not provide support for any third-party extensions you might choose to use with your purchased VenusTheme theme or modules, troubleshooting issues occurring in versions of Internet Explorer older than version 8, Magento Version < 1.9.x or customization.
We are unable to provide support that requires us to view websites with questionable content. Such content includes, but is not limited to, pornography, prostitution, racist content, possible scams, etc.
5. Free Single License
When you purchase any free extension on our site, it means that you will get the free single license. In other words, you can’t use a free extension to create the commercial theme that you sell on your site or ThemeForest.