Hello Justinb,

Sorry for the answer of our employees above because he is new staff, about your problem you can review user guide on link here :
http://www.venustheme.com/guides/ves_krstore/#!/theme_configuration to config your site again.
if you can config it follow guide above , please provide me information your site on here (set Private Answer) or via mail [email protected] . I will help you check your site then let you know solution for this.
Thanks and sorry for this inconvenience.